CRM Design Launches QUMS Solution for Contact Center Speech Analytics Based on Nemesysco's QA5 Technology (CRM Today)
Tue, 16 Oct 2007 11:19:56 GMT
CRM Design, offering a wide range of services and integrated solutions for customer service and Nemesysco, a leading provider of voice analysis technologies for the defense and civilian markets, announced today the launch of a new Contact Center Quality Management Solution, QUMS. This new solution, developed by CRM Design, is based on Nemesysco's QA5 voice analysis technology for contact centers.
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